NikahAI / Nikah AI Ltd
Safety, reporting and complaints
If you or someone else is in immediate danger, call 999. For non-emergency police matters call 101. We are a small team and do not monitor NikahAI 24 hours a day, so do not wait for us to respond to an emergency.
1. Reporting and blocking in the app
- Report: tap the flag icon on a profile or in a conversation. Choose a reason (harassment, inappropriate content, scam, fake profile, underage, spam, hate speech, or other) and describe what happened. For forced marriage, threats or anything involving a child, choose the closest reason and say so clearly in the description. Reports made from a conversation include a copy of the other member's profile details at that moment. Messages are not copied into the report, and if the reported member deletes their account, their messages and reports about them are permanently deleted 30 days later, so take screenshots of anything you may need as evidence.
- Block: blocking takes effect immediately. The blocked member can no longer find your profile or message you. Reporting does not block automatically, so block as well if you want contact to stop.
- Unmatch: you can end a connection at any time.
- No account, or locked out? Email support@legalnikahai.com with the subject "Report", the member's username, screenshots and dates.
2. What happens to a report
Reports go to a moderation queue reviewed by a person on our team. We aim to review reports within 2 business days, and we look first at reports about children, threats of violence, forced marriage and fraud. We may remove content, warn, suspend or permanently ban the account, and keep relevant records. We report child sexual exploitation and abuse to the National Crime Agency, and we will share information with the police where the law requires it or someone is at risk of serious harm. We do not scan messages or photos automatically, and profiles may appear before anyone on our team has reviewed them.
3. Complaints about how we handle safety
You can complain if you think we have not dealt properly with illegal or harmful content, with a report you made, or with action we took against your content or account (including if you think we got it wrong). Email support@legalnikahai.com with the subject "Online safety complaint", the usernames involved and what you want us to do. We will acknowledge it, look at it again with someone who did not make the original decision where possible, and tell you the outcome. NikahAI is a user-to-user service regulated by Ofcom under the Online Safety Act 2023; Ofcom does not handle individual complaints but you can tell it about concerns at ofcom.org.uk.
4. Forced marriage and marriage under 18
Marriage in Islam requires the free consent of both people. In England and Wales, forcing someone to marry is a criminal offence under section 121 of the Anti-social Behaviour, Crime and Policing Act 2014. Since 27 February 2023, the Marriage and Civil Partnership (Minimum Age) Act 2022 means nobody under 18 can marry in England and Wales, and it is a crime to do anything intended to cause a child under 18 to marry, even without pressure and even in a religious or cultural ceremony that is not legally registered, or by taking them abroad.
- Forced Marriage Unit (UK Government): +44 (0)20 7008 0151, fmu@fcdo.gov.uk. It can help people in the UK and British nationals abroad.
- Karma Nirvana (forced marriage and honour-based abuse helpline): 0800 5999 247.
- National Domestic Abuse Helpline: 0808 2000 247.
Anyone using NikahAI to arrange a marriage for someone under 18, or to pressure anyone into marriage, will be banned and reported.
5. Romance fraud and scams
- Never send money, gift cards, cryptocurrency or bank details to someone you met online, however genuine they seem, and do not accept money to pass on.
- Be wary of people who quickly declare strong feelings, avoid video calls, claim to be overseas or in an emergency, or push you to move to another app.
- Do a video call before meeting, and reverse-image-search photos if you have doubts.
- If you have lost money, contact your bank straight away and report it to the police's national fraud reporting service at reportfraud.police.uk (in Scotland, call Police Scotland on 101). Then report the profile to us.
6. Meeting safely
- Keep conversations in the app until you trust the person. Do not share your home address, workplace or financial details early on.
- Involve your family or wali, meet first in a busy public place, arrange your own transport, and tell someone where you are going.
- The "invite a wali / chaperone" option in conversations does not currently send an invitation or give anyone access to the chat. We are fixing it. Until then, involve your guardian directly.
- The service does not check identity, marital status or background, and a "Verified" badge is not an identity check. Confirm what matters to you, for example through family and community references.
- We recommend typing your town rather than using device location (see the privacy notice, section 4).
7. Children
NikahAI is only for adults aged 18 and over. We rely on the date of birth members give and on reports; we do not currently use age-verification technology. If you think a member is under 18, report them with the "underage" reason. If you see anything that sexualises or endangers a child, report it to us and to CEOP (ceop.police.uk). Report child sexual abuse images to the Internet Watch Foundation (iwf.org.uk). Do not copy or forward the material.